General FAQs

• How much do your services cost?

  Our initial assessment and Telecoms Healthcheck are absolutely free of charge.

  From this we tailor a package that is designed to save your business money.

  If we cannot help you reduce your costs there are no charges.

• We are currently under contract can we have a review?

  If your contract is not yet due we can see where savings can be made and contact you again nearer renewal time to put everything in place.

  In some circumstances your current contract can be bought out and we can help with this if the savings are substantial and it makes financial sense for your business.

• How does your billing work?

  There are different billing methods for mobiles, landlines and other products and services. Mobiles are billed direct by the network concerned, other services are billed by invoice with recurring payments made by DDM.

Business Mobiles

• Can we have new handsets if we sign up with you?

  Yes, new handsets are available. We can advise you on the best handsets for your particular usage including BlackBerry and SmartPhones for a complete mobile office solution or more rugged handsets where they are likely to take a few knocks during the course of your work.

• I only want one mobile phone handset, can you help?

  Absolutely. No business is too small or too large for our services.

• Are you independent?

  Yes. We are not tied to one network and can therefore give you the best advice on the options avaiable to you.

• I need to retain my existing number/s, is this possible?

  Yes, this is possible in the majority of cases. We can help with the transfer of numbers for you and ensure as smooth a transition to your new contract as possible.

• I need email and internet on the move, can you help?

  Yes, we can provide SmartPhones that can achieve this or alternatively a mobile broadband solution for your laptop.

• Do you provide hands-free kits?

  We have a range of options that allow you to go hands-free whilst in your car. We can supply and fit all of the hardware you need and explain how it all works.

• Can I change my contract mid-term?

  If you are looking to upgrade to a higher tariff this is not usually a problem. If you are looking to downgrade to a lower tariff there are terms and conditions which differ between the networks and we can explain all of the options to you depending on your current contract.

• What is push email?

  Push email describes an "always-on" email system where email is delivered (pushed) to its final destination as soon as it arrives at the mail server, rather than being collected (eg. when the send/receive button is pressed in the email client).

• What is a PUK code?

  A PUK (Pin Unlock Key) code allows you to unblock your phone/sim card when a block has been applied due to entering an incorrect pin number three times in a row.

• What is an AMOLED screen?

  AMOLED stands for Active-matrix organic light-emitting diode. Commonly used in mobile phone screens this technology gives a better picture with reduced power consumption, thus extending battery life.

• How do I set up a Vodafone Sure Signal?

  We have compiled a step-by-step guide to setting up a Vodafone Sure Signal signal booster. You can read the guide in our technical help section - Setting up a Vodafone Sure Signal

• How do I find my IMEI number?

  You will sometimes be asked to supply your IMEI (International Mobile Equipment Identity) number, particulary when reporting faults or problems with your phone. This can normally be found on a sticker under the battery of your phone or can be obtained by typing in *#06# to your handset.

Business Landlines

• Do you supply non-geographic numbers?

  Yes, we have a full range of non-geographic numbers including freephone (0800, 0808), local rate (0845, 0844) and national rate (0870, 0871).

  You can earn money from your incoming call traffic with many of these numbers. Contact us to find out more.

• Do you supply telephone systems?

  Yes, we supply and install telephone systems for a wide range of business users. We have a solution for you however many staff you have and lines you need. From small businesses to large call centres we are able to provide you with a telephone system plus call charges at market leading rates.

• What happens if I have a problem with my landline?

  If the fault is on the line itself this will be fixed by BT engineers. Non-BT customers are prioritised so you should receive a fast resolution. If the fault is with your telephone system we have our own in-house engineers who can help.

Business Broadband

• What is a MAC code?

  This stands for Migration Access Code and allows you to switch between broadband suppliers on your existing telephone line.

Vehicle Tracking

• What are telematics?

  The word telematics is a combination of telecommunications and informatics. Broadly speaking it can be described as the integration of telecommunication devices with information systems.

If you have a question not answered here please contact us and we will be happy to give you the answer.