What is a PUK code?
PUK stands for Pin Unlock Key. It is a number provided by the network to unblock your phone when it has become blocked due to entering an incorrect PIN code three times in a row.It should not be confused with a PAC (Porting Authorisation Code) nor is it to do with unlocking a phone, for instance to change to another network.
A PIN code on a mobile phone allows you to protect your contacts and data in the event of your phone becoming lost or stolen or being used by a work colleague or family member without permission.
Should you forget this code and enter it incorrectly 3 times your phone and/or sim card will become blocked. Should you enter it incorrectly 10 times in a row the block becomes permanent and a new sim card will be required from the network (at a cost).
In the first instance you can unblock your phone by getting a PUK code from your network. They should provide you with the code over the phone and you can unblock it whilst you are on the line with them.
More frequently asked questions....
- How much do your services cost?
- We are currently under contract can we have a review?
- Can we have new handsets if we sign up with you?
- I only want one mobile phone handset, can you help?
- Are you independent?
- I need to retain my existing number/s, is this possible?
- I need email and internet on the move, can you help?
- Do you provide hands-free kits?
- Do you supply non-geographic numbers?
- Do you supply telephone systems?
- What is a MAC code?
- What is push email?
- Can I change my contract mid-term?
- How does your billing work?
- What if I have a problem with my landline?
- What is telematics?
- What is an AMOLED screen?
If you have a question not answered here please contact us and we will be happy to give you the answer.
