Call Management

21c Telecom are pleased to be able to offer Inbound - a telephony service for both geographic (01/02) and non-geographic (03/08) numbers that provides online access to a full range of call routing, monitoring and management tools to empower any business with the perfect customer service.

This service needs no capital outlay, can be set up on the network in minutes for maximum operational fexibility, and is incredibly easy to use thereby increasing the productivity of your business.

If you’re looking for a feature rich network service that is scalable and cost effective, and you want all this through an easy to use web interface that allows you to make changes live in an instant, we have the right call management solution for you.

Get a free quote for call management services »

Powerful features yet easy to use

The intuitive user interface is used to create inbound call routing plans which feed directly into the network for immediate activation. You have access to your subscribed features and you can tailor call plans to meet your individual business requirements.

Available in three different customisable versions to suit all types and sizes of business from a small office to a large call centre. Some of the features and benefits of this call management system are listed below.

No capital outlay
Intuitive web interface
Use with any number
Port existing numbers
Build tailored call plans
Schedule call routing in advance
Comprehensive statistics and reporting
Live queue statistics
Call recording for compliance and training
Monitor advertising campaigns
Business continuity in the event of disaster
Manage callers in real-time during busy periods

You might be surprised at how cost effective this call management solution is, given the depth of features available. For a tailored quotation follow the link below.

Call management quotation »

Find out more about call management

We are currently putting together a full brochure detailing the main features and advantages of this particular call management system. This will be available in pdf format and a link placed here shortly.

There is a video overview of this call management product available. The video itself can be accessed by clicking here (18MB file so may take some time to download!).

Please note the format (FLV) may need you to download some free software in the form of the k-lite codec pack (http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm).