Ombudsman Services: Communications are approved by Ofcom, the UK communications industry regulator, as an alternative dispute resolution service.
General Condition 24 regulates how communications providers are able to market and sell fixed-line telephony services to customers. Full details are available by clicking here (PDF).
About 21c Telecom Ltd
We started trading in 1996 as Phones direct, primarily dealing with business mobile phones. As the business has grown over the years we have added many new products.
In January 2008 we changed our trading name to 21c Telecom to reflect our new status as a fully converged telecoms provider, offering not only business mobiles but also landline, mobile data, VoIP - a complete telecoms solution for your business.
Our consultants are some of the industry’s most experienced and have many years of service to their name.
We have always been independent; never affiliating ourselves with just one network. This allows us to focus on you and your needs.

